1. Scope
This Policy applies to Services provided by WsChat. Third-party platforms and services have their own privacy practices, including messaging services you access or connect, the App Store, Google Play, and third-party sign-in services. This Policy does not cover information those third parties process independently.
2. Information we may process
Account and contact information
This may include the email address used to register or connect an account, an account identifier, display name, and contact details you provide to support. WsChat currently supports email registration and account binding only.
Content you choose to process
When you actively use Reply Ideas, transcription, translation, or other content features, message text, audio, drafts, or relevant context needed to complete the request may be processed. Do not submit content you are not authorized to process or highly sensitive information when it is not necessary.
Device, log, and usage information
This may include device type, operating system and app version, language and time zone, network and diagnostic information, feature events, crash records, IP address, or approximate region. We use this information to operate, secure, and improve the Services.
Purchase information
If you purchase a subscription, payment is processed by the App Store or Google Play. We may receive an order identifier, product type, subscription status, and transaction time needed to verify access, but not your full payment-card details from the app store.
Information you provide
This includes support email, feedback, screenshots, and information you submit in testing or surveys.
3. How we use information
- Provide, maintain, and personalize the Services, including accounts, messaging assistance, transcription, and translation;
- Perform AI requests you initiate and display results;
- Verify subscriptions and provide purchased features;
- Troubleshoot, support users, and respond to privacy requests;
- Prevent fraud, abuse, security incidents, and Terms violations;
- Analyze performance and improve features, reliability, and experience;
- Meet legal obligations and protect users, the public, and our legitimate interests.
4. AI and content processing
AI features process content needed to complete a request only when you choose to use them. Generated results may be inaccurate, incomplete, or inappropriate; review them before use or sending. We may use service providers subject to contractual and security obligations for model inference, speech processing, or translation.
We do not automatically send AI-generated messages on your behalf. You decide whether to adopt, edit, or send them.
5. Sharing and disclosure
We do not sell your personal information. We may share information when necessary with:
- Service providers supporting cloud hosting, AI processing, analytics, crash diagnostics, customer support, security, or email;
- Connected services when interacting with a third-party messaging or platform service at your direction;
- Legal and safety recipients to respond to valid requests, enforce Terms, or protect rights, safety, and service integrity;
- Transaction parties in a merger, financing, acquisition, or asset transfer, with applicable protections continuing;
- Others with your consent.
6. Retention and security
We keep information for as long as needed for the purposes described here, to provide Services, resolve disputes, meet legal duties, and maintain security. Periods depend on information type, feature settings, and law. Limited backups, security logs, financial records, de-identified information, or legally required records may remain for a limited period.
We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security. Protect your device, email account, and sign-in credentials.
7. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, export, or restrict processing of personal information, withdraw consent, or object. Manage some choices in the app or email support. We may verify your identity to prevent unauthorized action.
8. International processing
Service providers may process information outside your country or region. We use reasonable contractual and other protections required by applicable law. Data protection rules vary by jurisdiction.
9. Children's privacy
The Services are not directed to children below the minimum age of digital consent under applicable law. We do not knowingly collect their personal information. Contact us if you believe a child has provided information.
10. Updates to this Policy
We may update this Policy. We will communicate material changes through the app, website, or another reasonable method and update the date above.