产品能力为什么选择 WsChat隐私政策服务条款

WsChat Support

Technical Support

If WsChat is not working as expected, or you have questions about your account, subscription, AI features, or privacy, we are here to help.

Email us

Please include your device model, OS version, WsChat version, and a screenshot when possible. Never email passwords, verification codes, or complete private conversations.

[email protected]

Try these steps first

  1. Update WsChat to the latest store version.
  2. Check your connection and reopen the app.
  3. If the issue continues, note the feature and steps that caused it.

Account and sign-in

How do I register or connect an account?

WsChat currently supports email registration and account binding only. Use an email address that can receive messages and follow the verification instructions sent to your inbox.

I am not receiving the email verification code

Confirm that the email address is correct and check your spam or promotions folders. If it still does not arrive after waiting, contact our support team.

How do I restore access on a new phone?

Sign in with the email account you originally registered or connected, then follow the in-app steps to reconnect required services. Some local preferences may need to be set again.

AI Reply Ideas

Will AI send a message automatically?

No. AI suggestions are shown as editable content and cannot be sent without your confirmation.

What if a suggestion does not sound like me?

Choose options such as “More like me,” “Shorter,” “Warmer,” or “More direct,” or edit the draft yourself. Always check that a message is accurate and appropriate before sending.

Voice, transcription, and translation

Results may be affected by accents, background noise, speaking speed, and connection quality. Confirm addresses, amounts, times, and other important details against the original message.

Subscriptions and purchases

Purchases made through the App Store or Google Play are billed and managed by the applicable store. View or cancel a subscription in your system subscription settings. If an entitlement is missing, email us with a masked screenshot of the order number.

Contact us

Technical support and privacy requests: [email protected]. We usually respond within two business days; complex cases may take longer.